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Primo/MetaLib Analyst; Implementation Analyst - Ex Libris (Newton, MA)

Filed under GSLIS Jobs and Opportunities
Posted by GSLIS, January 12, 2009
View all posts for January 2009

Join our North American Operations team in implementing and supporting the finest technological solutions in library software as part of the Ex Libris North American Team. We offer a comprehensive benefits package which starts immediately upon hire, and a casual work environment. The position described below will be located out of our Boston, MA office (preferred) or from our Des Plaines, IL office.

Job Purpose:

The Primo/MetaLib Analyst will join the team responsible for helping customers in North America to implement and integrate Primo and MetaLib into their suite of library products. The Implementation Analyst will be responsible for working with new customers to plan their implementation projects; will oversee and coordinate project management, coordinate with other team members to ensure that the necessary analysis, customization, and training are provided to the customer.

Position Location:

Boston (Newton), MA (preferred) or Des Plaines, IL

Your work will include:

  • Perform project management of Primo and MetaLib implementations, primarily in North America
  • Coordinate software installations and upgrades, perform initial software configurations, and provide first line support to customers during the implementation cycle
  • Advise customers on configuration setup of Primo and MetaLib based on customer needs
  • Analyze and troubleshoot customer issues and requests
  • Communicate issues and requests to the members of the Primo and MetaLib teams for resolution and possible inclusion in future product releases.
  • Perform QA for new software releases and versions.
  • Work with colleagues on the Primo and MetaLib teams in Israel to develop Web-based as well as face-to-face instructional programs.
  • Train customers in Primo and MetaLib, both onsite as well as via Web-based training offered from the office.
  • Review and contribute to documentation packages for customers.
  • 10% travel

We’re looking for someone with these qualities:

  • Ability to manage several projects concurrently, including initial data analysis, project implementation, and post implementation analysis and support
  • Strong interpersonal skills, and both oral and written communication skills
  • Experience in data analysis and troubleshooting
  • Experience in developing and providing training, both face-to-face instruction and Web-based
  • Experience with UNIX and/or Oracle
  • Familiarity with meta-data standards and experience working with MARC, Dublin Core and/or other meta-data standards used in the library and information markets
  • Working knowledge of Ex Libris products.

  • A keen interest in, and enthusiasm for, developments in library and information science

    Education and Technical Skills:

  • Bachelor’s degree mandatory; Master’s Degree in Library or Information Science, or equivalent, highly desirable

  • 5+ years experience in a library or information service environment
  • As the job is based in the United States, applicants must be U.S. citizens or have authorization to work in the United States. The position will report into the Professional Services team of Ex Libris USA, based in the Boston (Newton) offices.

Resumes and cover letters may be sent via email to: hr@exlibris-usa.com.