Help Desk

• How to Get Help
  • When & Where is Help Available?
  • Self-Help Clinics
  • Report a Problem
• What Do We Support?
  • Software Standards
  • Hardware Standards
• Tips & Documentation
  • Accessibility
  • Backup Tips
  • Cable Info
  • Safe Computing
    • Disinfect & Protect
    • Password Security
    • Email Safety
    • What to Watch Out for On the Web
    • Beware of File Sharing
    • Phishing
  • Email Tips
    • Quota Management
    • Set Up Email Software to Access Simmons Account
    • Simmons Antispam Filter
    • Simmons Mailing Lists
    • Thunderbird FAQ
    • Webmail
  • File Server Tips
  • Mac OS Tips
  • Meeting Maker
  • Network
  • Personal Web Publishing
  • Phone & Voice Mail
  • Printing
    • Saving Paper (and Money)
    • Printing FAQ
    • Printers: technical info
  • Remote.simmons.edu Guide
  • Usernames & Passwords
  • Windows Tips
  • Wireless Info

Self-Help Clinics

In providing technical support, Technology's goal is to help members of the Simmons Community learn to care for their own computers. Self-Help Clinics are designed to give you direct access to Technology's expertise. We instruct students, faculty and staff in small groups, to troubleshoot and resolve software issues. We find that the most common problems people have with their computers can be solved by following the step-by-step instructions on our Disinfect & Protect site; you might give that a try before signing up for a clinic.

Clinic attendance is by registration only. You may register by either sending an email to techclinic@simmons.edu or completing our online inquiry form. In your correspondence, please include the date of the clinic you would like to attend. See the clinic schedule below.

You should bring your computer and the original CDs for any software that you suspect is causing trouble. Please note that to protect the manufacturer's warranty, as a general rule Help Desk technicians do not open, take apart, or install hardware components or install software on any personally-owned machine.

When you come to a clinic, you will be asked to sign a release form that indicates you understand the purpose of the clinic and take responsibility for your own computer.

Special Beginning of Semester Sessions

Tuesday, September 1^st - Thursday, September 4^th : 3-5pm, Lefavour Hall L331
(Thursday's session will be at the Simmons Hall Lab, 2nd floor)

Clinic schedule for the 2009-2010 academic year

Mondays, 3-5 pm, Lefavour Hall L331
Wednesdays, 11am - 1pm, Lefavour Hall L331 (handheld devices only)
Thursdays, 3-5pm, Lefavour Hall L331
(on the 1st Thursday of each month, clinic is held at the Simmons Hall Lab, 2nd floor)

Summer
Mondays, 3-5 pm, Lefavour Hall L331
Wednesdays, 10am - noon, Lefavour Hall L331

Disabled Ports

Beginning October 1^st and running through the academic year, Technology will impose a fine on disabled ports due to either viruses or DMCA violations. (Ports disabled in September will not be charged, but rather considered part of the semester start.) The fine schedule for disabled ports is as follows:

	1st	2nd	3rd	4th	5th
Virus	$10	$20	$30	$40	$50(cap)
DMCA	$25	$50	$75	$100(cap)

Payment is accepted via Fenway Card only. The port will be re-enabled after the issue is resolved and payment received.

Other resources

If you would like to have someone fix your computer, rather than being instructed through a Self-Help Clinic, please refer to Off-Campus Assistance with Your Computer