Policies

• Overview
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• Purchasing Information Technology
• Purchasing with External Funds
• Remote Assistance Policy (Windows)
• Software Installation
• Technology Replacement Cycle
• Support and Maintenance of Departmental or Discipline Specific Hardware and Software

Remote Assistance Policy (Windows)

Download the entire policy as a PDF

This document outlines the policies and procedures for Help Desk technicians regarding Remote Assistance, and serves to protect both the client and the technician.

Remote Assistance Policy (Windows) as if the technician were actually at the client's desk. It is important to state that by using these tools, the technician has access to all data on that computer, again, as if the technician were physically there.