Help Desk

• How to Get Help
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Help Desk

How to Get Help

Help Desk staff provide direct technology support to Simmons faculty, staff and students. The Help Desk runs a call center (617-521-2222), in addition to responding to email requests, making on-site visits to offices, and, by appointment only, supporting people who visit our headquarters (Lefavour Hall, L331). The Help Desk installs, replaces, and maintains all Simmons-owned computers in staff and faculty offices, classrooms, labs, and general access computing spaces.

During the academic year, Help Desk assistance is available Monday-Friday: 8:30 am - 7:30 pm; Saturday: 8:30 am - 4:30 pm; Sunday: 11 am - 7 pm. During the summer, Help Desk assistance is available Monday-Thursday: 8:30 am - 7:30 pm; Friday-Saturday: 8:30 am - 4:30 pm. The Help Desk solves most inquiries and issues over the phone. If the issue cannot be resolved over the phone, we will open a work order and assign the issue to one of our technicians for resolution.

Students: see "How to Get Help" in the Technology for Students section of this website.

If you have a technology question or need to report a problem, contact the Help Desk by filling out our online inquiry form or by calling us at 617-521-2222.