Help Desk

• How to Get Help
  • When & Where is Help Available?
  • Self-Help Clinics
  • Report a Problem
• What Do We Support?
  • Software Standards
  • Hardware Standards
• Tips & Documentation
  • Accessibility
  • Backup Tips
  • Cable Info
  • Safe Computing
    • Disinfect & Protect
    • Password Security
    • Email Safety
    • What to Watch Out for On the Web
    • Beware of File Sharing
    • Phishing
  • Email Tips
    • Quota Management
    • Set Up Email Software to Access Simmons Account
    • Simmons Antispam Filter
    • Simmons Mailing Lists
    • Thunderbird FAQ
    • Webmail
  • File Server Tips
  • Mac OS Tips
  • Meeting Maker
  • Network
  • Personal Web Publishing
  • Phone & Voice Mail
  • Printing
    • Saving Paper (and Money)
    • Printing FAQ
    • Printers: technical info
  • Remote.simmons.edu Guide
  • Usernames & Passwords
  • Windows Tips
  • Wireless Info

When & Where is Help Available?

During the academic year, Help Desk assistance is available Monday-Friday: 8:30 am - 7:30 pm; Saturday: 8:30 am - 4:30 pm; Sunday: 11 am - 7 pm.

During the summer, Help Desk assistance is available Monday-Thursday: 8:30 am - 7:30 pm; Friday-Saturday: 8:30 am - 4:30 pm.

The Help Desk solves most inquiries and issues over the phone. If the issue cannot be resolved over the phone, we will open a work order (or "ticket") and one of our technicians will be assigned your problem for resolution.

Help with your personally-owned computer: You may attend a Self-Help Clinic (see the current schedule). Help Desk technicians will provide step-by-step guidance to help you troubleshoot your own computer. For more information about support Technology provides to student-owned computers, please see the Technology for Students: Services for You section of this web site.

Information Commons Technology Desk

The Information Commons Technology Desk on the 1st floor of the Library provides walk-in technical support for students and others using the Library.

The desk's schedule coincides with the Library's hours; please check the Library's web site. Students with software questions or faulty media can come to the Information Commons for help.

Other Ways to Get Help »