Technology
In a classroom and need help now?
Please call Media Services at x2765 from the telephone in the room for assistance with any technology equipment in the classroom.
Someone will help you over the phone or come to assist you.
Report a Problem
If you are experiencing a problem with any technology on campus, please report it to us.
Contact Us
For assistance with or questions about any Technology on campus you can:
- Fill out our online inquiry form
- Call the Help Desk at x2222
- Email helpdesk@simmons.edu
Technology Support
Topics | Six Ways to Get Help
Topics
- Antivirus Info
- Backing Up Your Computer
- Borrowing & Scheduling Equipment and Media
- Cable TV on the Residence Campus
- Calendar
- Classrooms and Computer Labs
- Computers
- Email/Webmail
- File Server
- Forms
- Macintosh Operating System
- Media Equipment for Classrooms and Events
- Network: Wired/Wireless
- Phones
- Statistical Software
- Username and Passwords
- Windows Operating System
Antivirus Info
It is important to be aware of and secure your computer from the numerous threats that are prevalent today on the Internet. For this reason, Simmons College urges that all computers that connect to our network be protected with anti-virus software and that users be careful and alert when browsing the web and using email.
Backing Up Your Computer
To protect against potential hardware failure and against viruses, you should regularly backup documents stored on your hard drive.
Borrowing & Scheduling Equipment and Media
The Media Center supports computer technology within classrooms as well as technology delivered to classrooms. You can borrow equipment and media for educational use and schedule media delivery for a class, a semester or an event by using the links below. If you have any questions, feel free to call Media Services at 617-521-2765 or visit our website.
Cable TV on the Residence Campus
Please see our Frequently Asked Questions (FAQ) on Cable TV. If you have other questions or are experiencing problems with your cable TV, contact the Help Desk.
Calendar
Meeting Maker is the shared electronic calendaring system Simmons faculty and staff use to keep track of their own appointments and to schedule meetings.
Classrooms and Computer Labs
Technology supports all electronic classrooms and numerous general access labs on campus.
Computers
Simmons-Owned Computers
The Help Desk supports all Simmons computers. For assistance, please call x2222 or email helpdesk@simmons.edu. There are many online tips on this page to assist you with using the software on your Simmons computer.
Student-Owned Computers
Technology will provide some support for your own personal computer as outlined on the Student section of this website: Technology Services for Your Computer.
Personal Computers Owned by Faculty or Staff
We will post information on this topic in the near future. In the meantime, please contact the Help Desk with any questions you may have.
Email/Webmail
Every member of the Simmons community has a Simmons email account, which is also accessible via our WebMail system.
File Server
A file server is a digital storage device that provides workstations on a network with controlled access to shared resources.
Forms
Technology has many online forms that we encourage the community to use in order to get help, or make requests for system access, software installation, or Media Services support and equipment. There are also forms for teaching and learning consultation requests, and proposals for project funding.
Macintosh Operating System
Check our Macintosh Frequently Asked Questions (FAQs) for tips on using the Mac OS. If you have further questions or are having a problem, please contact the Help Desk.
Media Equipment for Classrooms and Events
The Media Center supports computer technology within classrooms as well as technology delivered to classrooms. You can borrow equipment and media for educational use and schedule media delivery for a class, a semester or an event by using the links below. If you have any questions, feel free to call Media Services at 617-521-2765 or visit our website.
Network: Wired/Wireless
Simmons College Network has a state of the art, high performance network infrastructure. Direct access to the network is available at most locations throughout campus, including faculty and staff offices, classrooms with computers for student use, departmental computer labs, study areas, in the college and departments, residence halls, and in classrooms.
Phones
Technology supports all official phones for faculty & staff. Below, students will also find links for asking FAQs and managing their accounts on the residence campus.
Statistical Software
The Statistical Software Consultant, Dr. Shelley Strowman, is available to provide assistance to all members of the college on the use of SPSS, Minitab, and SAS statistical software programs. All three programs are available in computer labs across the Simmons campus and can be installed on faculty and staff machines subject to software licensing agreements.
Username and Passwords
An account, consisting of a Simmons username and password, is required to log into online services. New students and employees automatically receive accounts, which provide access to Simmons computers, file server, email/webmail, AARC, eLearning and a personal web account. For a summary of these accounts and instructions for changing passwords, please see Username & Passwords. You may also call the Help Desk (617-521-2222) to request one of your passwords be reset; your Simmons ID number is required.
Windows Operating System
Check our Windows Frequently Asked Questions (FAQs) for tips on using the Windows OS. If you have further questions or are having a problem, please contact the Help Desk.